Support

It can happen if the last spot went while you were checking out. Your host sees this at the top of her dashboard, with your name and the payment, and she’ll get you a seat or send the money back. If you’d rather not wait, email us with the night and the name you used.

Open your confirmation page — the one you landed on after paying — and use “Can’t make it?” at the bottom. Your spot opens immediately and the next person On Deck is offered it. If you can’t find that page, tell your host or email us and we’ll free the spot for you.

An On Deck offer is only good for a limited time, then it moves to the next person so the seat doesn’t sit empty. You keep your place in line for the next opening — and you were never charged for an offer you didn’t claim.

Sign-in links are single-use, and older ones stop working — always use the newest email, and don’t reuse one from an earlier thread. If several requests go out in a short time the mailer will pause for a while; wait an hour and try again from the host page. Still stuck? Email us from the address you host with.

Entry fees aren’t refunded automatically, including when you cancel. Your host decides — she has the payment. Email support@buncotime.com if you can’t reach her and we’ll help.

support@buncotime.com. Include the link to your night and the name you signed up with, and we’ll find it.